Please carefully read and agree to the following travel conditions before making your reservation.
Due to revisions in the cancellation charges for travel services within Uzbekistan, some details have been amended (as of June 13, 2023).
1. About Our Arrangement Company
Our company, SRP TRAVEL, is a travel sales agent for “IKAT BOUTIQUE S” located in Samarkand.
“IKAT BOUTIQUE S” LLC
Address: 21, Islom Karimov st., Samarkand, Uzbekistan
2. Reservation Method and Formation of the Travel Contract
Our company officially accepts requests for arranged travel contracts via email (including the web reservation screen), telephone, and other communication methods. Upon confirmation email from us, the travel arrangements will proceed.
The travel contract is considered established upon our email indicating the commencement of arrangements.
For services requiring passport information, such as train tickets or domestic flights, please be aware that tickets may sell out before we receive your details.
If you apply after arriving in Uzbekistan, we will consider your acceptance of the travel conditions stated on the page, whether or not an explanation by our representative is provided.
3. Arranged Travel Contract
Our company undertakes arrangements to enable customers to receive services such as transportation and accommodation provided by transportation and accommodation facilities, etc., through agency, mediation, and intermediation on behalf of customers.
In arranging travel, our company charges the designated travel service handling fee, in addition to the expenses, fares, and charges paid to transportation and accommodation facilities, etc.
4. Travel Expenses
Travel expenses include the costs paid by our company for arranging travel services, such as fares, charges paid to transportation facilities, and the designated travel service handling fee (excluding change and cancellation handling fees).
For publicly disclosed fare-applicable products, if changes in fares or charges to transportation facilities occur due to reasons such as fluctuations in exchange rates before the start of the trip, the travel expenses may be adjusted. In such cases, any increase or decrease in travel expenses will be the responsibility of the traveler.
The tour fee is payable in USD at the time of application. The exchange rate specified by our company will be applied.
Depending on the arrangements, the entire amount may be paid in cash on-site.
If payment is not received by the due date, we may cancel your reservation.
5. Passport and Visa
When traveling to Uzbekistan, the remaining validity of your passport must exceed the stay period in Uzbekistan by 3 months.
The requirement for a visa varies by country. Please ensure to personally verify the necessity of a visa with the embassy.
Please note that our company cannot refund or compensate for travel expenses in the event you are unable to travel due to passport or visa issues.
6. Cancellation After Arrangement
If you cancel your reservation for personal reasons after our arrangement commencement email, the following cancellation charges will apply. After receiving notification of cancellation, please proceed with a bank transfer.
The calculation of cancellation charges starts not from the date you inform us but from the date we receive your cancellation and can start the cancellation process.
The cancellation reception time is until 4:00 pm local time in Uzbekistan from Monday to Friday, excluding holidays. If cancellation is made after this time, it will be processed on the next business day (excluding weekends and Uzbekistan holidays).
| Up to 60 days before the tour departure date | 10% |
| Up to 31 days before the tour departure date | 20% |
| 30~15 days before the tour departure date | 30% |
| 14~8 days before the tour departure date | 50% |
| From 7 days before the tour departure date to the day of departure | 100% |
Cancellation charges for trains, private cars, guides, and hotels : 50% after arrangement, 100% from 14 days before.
Additionally, even after the arrangement has started, if our company deems it impossible to arrange due to unreasonable requests or behavior beyond common sense from the customer, we may cancel the reservation and charge the full amount for the services already arranged.
7. Cancellation During the Tour
If you need to disembark the tour due to illness or other sudden circumstances, cancellation fees will apply, and additional charges may occur for arrangements related to moving from the disembarkation town, especially if our company handles them.
8. Our Responsibility and Disclaimer
Our company acts as an intermediary for the provision of services such as transportation, hotels, restaurants, guides, and interpreters, and we are not responsible for the services provided by these institutions themselves.
We do not assume any liability for damages caused intentionally or negligently by third parties, including transportation providers, hotels, restaurants, guides, and interpreters. (Subject to the terms and conditions set by transportation providers within Uzbekistan.)
We do not accept any responsibility for the loss of entrusted baggage, cash, securities, important documents, developed films, or other valuables, cancellation of reservations, or any additional charges due to circumstances beyond our control, including but not limited to weather, strikes, riots, wars, epidemics, food poisoning, or other causes.
Additionally, we reserve the right to change or cancel transportation, hotel reservations, restaurant bookings, guide services, or interpreter services as deemed necessary by our company.
Tours may be subject to route changes or cancellations due to weather conditions, road conditions, or other safety concerns. While we will make every effort to provide alternative plans, refunds or reductions in tour fees due to unforeseeable circumstances such as unpredictable weather, natural disasters, wars, riots, conflicts, epidemics, food poisoning, etc., will not be provided. Please note that any additional hotel accommodation expenses or transportation costs incurred due to such changes will be borne by the customer.
9. Changes in Program Content and Fees
Program content and fees are subject to change without notice. Efforts will be made to provide advance notice and assistance within reasonable limits. Additionally, for training and operational reasons, drivers and our staff may accompany your vehicle. We appreciate your understanding and cooperation.
10. About Tour Drivers and Guides
In the case of a through guide, one English-speaking guide will accompany from the first day of arrival in Tashkent to the final day at Tashkent Airport. However, in high seasons where it is challenging to secure a guide, different guides may accompany in each city, and we cannot guarantee the same guide and driver from the first to the last day.
Guides may also act as both guide and driver.
The vehicles used will be sedans, minivans, etc., depending on the number of participants, and they will be vehicles permitted for use in travel business according to the law, and approved by the country for travel business purposes.
11. About Tours
Unless otherwise specified, we accept participation from other travelers, except for charter tours. Please note that on some occasions, there may be mixed groups with customers from other countries.
In cases of mixed groups, there may be advantages such as reduced costs when the number of participants exceeds ten. However, please be aware that similar to regular group tours, adjustments to the tour schedule may occur due to circumstances like flight delays, lost luggage, or health issues among fellow travelers. Your understanding is appreciated in advance.
Furthermore, even if you have applied for mixed-group participation, we reserve the right to cancel the mixed-group arrangement if there is a possibility of causing inconvenience to other customers. In such cases, charter arrangements can be made, subject to special arrangement fees.
Monetary compensation for damages arising during your trip will be governed by Uzbekistan’s domestic travel laws. Given the difference in prices between Uzbekistan and other countries, compensation under Uzbekistan’s regulations may not cover all potential losses. We strongly recommend that you obtain optional travel insurance in your country of residence to mitigate such risks.
If you become aware that you cannot join the tour after booking, please notify us as soon as possible. Details regarding cancellation fees will be provided individually.
Please rest assured that any personal information provided by you will be used solely for the purpose of arranging your tour and will not be used for any other purposes without your explicit consent.
12. Approach to Safety
We manage our vehicles based on the following criteria:
- Management of tour-specific vehicles by “SHAHEREZADA SAM STAR TOUR”
- Regular vehicle maintenance
- Management of driver’s working hours (including breaks, aiming for a maximum of 10 hours per day)
- Management of driver’s driving distance (no scheduling of more than 500km of driving for two consecutive days)
- Management of driver’s sleep time (long-duration driving between 22:00 and 6:00 is prohibited)
While we strive to ensure the best for our vehicles and drivers, in the event of accidents during your trip, criminal and civil liabilities will be governed by the laws of Uzbekistan.
Uzbekistan is in a developing stage, and adequate measures for accident compensation have not been fully established. Additionally, traffic manners are not particularly good. Therefore, we strongly recommend that you take out travel insurance for your own protection.